Testimonial

Homeowners, St. Louis Park

Initially, we met with Heritage because of their location – they were right in our neighborhood – and their reputation for award-winning projects.  Yet, after our first meeting, we really liked Mark and the way he listened to our dreams for our home.  We weren’t certain that some of the things we were hoping for would be practicable, but he always seemed to find a resolution for what we wanted.  We found ourselves going back to him because we trusted his opinion and his experience, and we felt at ease with his decisions.  We really wanted to find someone we trusted, who could sift through our ideas and come up with a cohesive plan, and who could also put together a design that was a collaboration of our dreams and their expertise.  Mark is definitely that person.

We love our neighborhood, our corner lot and our home.  We contemplated moving to a bigger house or building a new house.  We considered neither to be a viable alternative since we love living in the “city”, so we needed to add more space.  Most important to us was to stay true to the era in which our house was built, but to also get some fancy new modern amenities.  Tammy comes from a family of seven and Brian a family of three, so when our families converge we need lots of space, for kids and adults.  We wanted a large dining room and a kitchen with modern amenities, but not so modern that the kitchen would look out of place in a home of this era.  We wanted space in the basement where our three year old could run carefree, and where we could have friends over for cards and conversation when we bring the three year old to Grandma’s.  We desperately needed more closet space but also didn’t want to give up all of the storage space that we had in the basement.  Tammy wanted a bathtub to soak in during the cold winter or just after a bad day at work. It was also important that we didn’t end with up such a huge addition to our home that we were left with all house and no backyard; we wanted to have some space in the backyard to enjoy the summer.

Our experience with Heritage Builders was phenomenal  I don't think words can describe it. Would we refer them to a friend? Absolutely. Would we refer them to family? Of course. Would we refer them to our boss? Most definitely.

Mark is the consummate professional; he has vision, he can understand his customers' needs even when they're unable to articulate their wants, and most importantly, he has taste. His design and his finished product have jaw-dropping taste and panache.

Kirk, the most understanding and compassionate person Brian and I have ever met, clearly loves his job. He thoroughly explained the details of our project week after week, never being condescending or rushed. He was always punctual, sometimes meeting us while we were still in our pajamas, but never batted an eye. Any concern that we ever had, he promptly responded to, making sure that we were satisfied. Kirk is so organized that it's almost scary. He really cares that you're satisfied with the work that is being completed. He understands that money is important to most people and wanted to make sure that we understood every decision that we made about the design and construction of our project.

Matt, Steve and Tom were always informed and informative. Any question that we had, they either had the answer to or assured us they would get it. We were never disappointed; they always delivered.

Additionally, every professional that entered our home, from HVAC to tile, took great care in their piece of our project, taking time to answer our endless questions and taking pride in their workmanship. It really shows that Heritage only hires the best to complete a project they will put their name on.

We have so many favorite aspects of our project; I don't have enough time to list them all. The design was exactly what we were looking for, a mix of old and new. How do you take a house that was built in 1934 and update it so that it still looks like a house that was build in 1934, but with 21st century amenities and more space? Ultimately, that is what we were looking for and that is exactly what Heritage delivered. The workmanship has far exceeded our expectations; no detail was overlooked. Each room in our addition is a room where you can sit and be awestruck by its detail and warmth. Every room seamlessly moves from old to new with no disconnect, and the aesthetic beauty of each room is sometimes overwhelming for us. It is hard to believe that this is the same house.

We decided that once we've completed this renovation, we'll stay here until our son has to move us into assisted living. We would have never said that before. Now, we have so much space that it's a pleasure to have family and friends over, not a worry about where people will sit.

We have often said to each other that the people at Heritage, all at once, have been our trusted advisors, sometimes marriage counselors, but in the end, our friends. We honestly never expected to have such a wonderful experience when completing a major renovation and addition to our home. It's something we have been telling virtually anyone who will listen and we have absolutely no regrets.